Not AGAIN Blue Bean!!!!

Despite the numerous (more than 20!) phone calls and finally getting confirmation IN WRITING from Amanda Mnothoza (Senior Consultant) that my debit order would go off on 1st December (as per my request when opening the account) the debit order went off on 28th November!!!! Then,despite me making payment (in full) via EFT on 1st, my account was handed over to collections department. I have started to receive the same calls and SMS's as last month informing me that my account is in arears when it is not. This was confirmed with the call centre (ref Crd2971) who also admitted that the mistake is 100% Standard Banks, yet refuse to apologies and expect me to follow up to ensure that the debit order comes off on the correct date next month.<br> <br> Customer service has reached an all time low. The arrogance is mind blowing and I'm pretty sure that Standard Bank has not comp**** with the consumer protection and Financial Services act...but hey ho...\I'm just following procedure"!!!!<br> """