1 reviews | Active since Jan 2016
Non closure of credit card account (Request made on 5th September 2017)
Good day,
I am lodging this complaint on behalf of my wife. Please to it that your *********** people do what is right and stop messing with us!
The below request was requested on the 5th September 2017 and to date the account has still not been closed even though it was paid up.
Can you please kindly assist with closing the blue Bin Credit Card facility which is under my partner’s name. Please see below for her information:
Surname : Mukansi
Name : Mpho Queen
ID Number : ********** 847083
Blue Bin Card Number : 5 ********** 0 **********
I am very angry with the incompetency of your institution with regard to the difficulty that my partner has been given pertaining to her request to have the Blue Bin Credit Card Account closed. She settled the account in August 2017 and requested for it to be closed but that was not done. Fast forward to 2018; your *********** institution is still sending her statements.
Can you please see to it that this matter is attended to or your failure in doing so will result in this matter being reported as a complaint to the FAIS Ombudsman in addition to being handed over to our lawyers!
Kind Regards,
Thank you for posting your comments.
We looking into your matter and will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comments.
We looking into your matter and will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Dear Charles
Thank you once again for your posting.
I refer to our email correspondence and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Charles
Thank you once again for your posting.
I refer to our email correspondence and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***