No Order or Delivery After 3 Weeks

Good day,<br> <br> On the 2nd March 2015, I went into Hyde Park to re-order my credit card. After a week, I phoned bluebean to find out about the card. On 10th April 2015. They said a new card had not been ordered (30 minutes on the phone). They then ordered the card. I phoned today only to be told that the card had still not been ordered again (30 minutes). My question is, when I phone again tomorrow am I going to be told that my card has still not been ordered? I would like to have proof that this has been actually been ordered as blue bean said they are not able to send sms or email for confirmation which I cannot believe. Please can bluebean confirm order. Thank you