No feedback on previous Hellopeter complaint

I have requested the card to be closed last week on Hellopeter as for I have paid up Brooks and Luyt who confirmed account is closed but failed to send this confirmation letter. I was told to phone bluebean and have it closed. When I called, call centre doesn't allow me to get hold of a consultant. I was told to call again after I couldn't punch in the card number which I have cut earlier this year. Please CLOSE this account!!!! Please respond via email. I want proof it has been closed. What is the problem/<br> <br> Thanks