iC
ivan C

1 reviews | Active since Jun 2014

06 Dec 2016, 08:57

No Feedback

<p>I was retrenched in October and I sent all my claim forms to claim. On 25/10/2016, I received a sms</p> <p>stating that my claim has been processed. Since then there has been a hold on my card. When I phoned</p> <p>the call centre, I was told that this is procedure. I was pushed from "pillar to post" and still was not given</p> <p>a satisfactory answer. I have sent numerous emails to Trevor Masanga, who also has not rep****.</p> <p>I then sent an email on 02/12/2016 to the credit card dept. complaining about this, and up to today, my email has not even been acknowledged. Terrible service from Blue Bean Credit Card.</p>

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Replies (2)
Bluebean
Bluebean's reply06 Dec 2016, 15:27
Official

Good day Ivan

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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*** (fax)

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Best regards,

Bluebean
Bluebean's reply07 Dec 2016, 14:51
Official

Good day Ivan

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

*** (fax)

***

Best regards,