No Feedback

I found that there was money deducted from my Bluebean credit card that I did not authorize, I phoned bluebean, we blocked my account, said they will refund the amount and send me a new card. <br> Its been almost two weeks, all my money is in that account and I have still not received any feedback. <br> When I phoned in I was transferred from one person to another with no real help then transferred again and was on hold for such a long time I just hung up the phone. Now I am unsure of how to get a new card to access my own money.