No Credit card, but billing continues

I accepted an offer for a blue bean cc in 2014, to date I have not received the card, however every month the bill for this credit card is delivered to my door. I spoke to the call centre more than a month ago and was told that they will order a new card for me after I settle the outstanding balance - I requested that they cancel the outstanding balance as I have not received the card to start off with, while on the call, the call was cut, I have not heard from Blue Bean again, except for the bills that keeps on coming. I submitted a query on their website a couple of weeks ago with no response. Now I receive an sms to inform me of my outstanding balance. I have just spend 15min on the phone hanging on for someone to answer with no success.