LF
Leon F
1 reviews | Active since Apr 2016
18 Apr 2016, 09:18
No client service!!!
I app**** for a loan at Standard Bank Secunda branch. They told me that I have a Bluebean card that is in arrears and I do not qualify for the loan. So I phoned and spoke to Leslie on 16 March at 12:20. He gave me a reference number *** and said that the account should have been closed - he assured me that the account will be closed, ITC updated and an email letter to confirm will be sent by 30 March.<br> On 30 March I received and SMS from Standard Bank to say \service request is still in progress. Queries: ***\". <br> So I phoned today (18 April) at 8:55 and spoke to Bongile. She put me on hold and when she came back to me, she confirmed that they cannot pick up anything on the service request number I gave them.<br> I need Standard Bank/Bluebean staff to do their job and send me the letter/mail confirming that everything has been doen as promised. Pathetic service to say the least!!!"
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Replies (2)
Bluebean's replyOfficial
18 Apr 2016, 13:18Hello Leon2375,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Best regards,
Bluebean's reply18 Apr 2016, 13:18
Official
Hello Leon2375,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Best regards,
LF
Leon F's updateReviewer Update
03 May 2016, 14:07On 19 April I received an email from Nkululeko Sithole, Complaints Resolution Centre to confirm that the card has been closed and the credit bureaus will update my profile accordingly. The turnaround time is 48 business hours.
On 25 April I sent an email to Nkululelo to find out when I can expect my letter confirming everything. It is 3 May and I have not received any feedback.
Please escalate this - do not phone me, send me the mail I requested to confirm that all is done.
LF
Leon F's update03 May 2016, 14:07
Reviewer Update
On 19 April I received an email from Nkululeko Sithole, Complaints Resolution Centre to confirm that the card has been closed and the credit bureaus will update my profile accordingly. The turnaround time is 48 business hours.
On 25 April I sent an email to Nkululelo to find out when I can expect my letter confirming everything. It is 3 May and I have not received any feedback.
Please escalate this - do not phone me, send me the mail I requested to confirm that all is done.