No answer on ITC update

Good day<br> <br> I have phoned the credit department numerous times asking about when Bluebean updates the ITC. So far no one has been able to help me, all my other financial institutions were able to help me giving me different times, from 7 days to 21 days. It has been 2 months since Bluebean has updated my profile. Can someone please give me the reason for it taking so long and and indication on when it will be updated? This is actually costing me money at the moment. I need this done ASAP.<br> <br> Regards<br> Michael