1 reviews | Active since Aug 2016

06 Feb 2017, 15:29

Never gets back to you

<p>I have been struggling since the 1st of February 2017 to get through to an agent who can assist me with a emergency limit increase. Today I even app**** online and I have sent an email to ********** asking if someone could please call me back. It costs a lot to wait for more than 40 minutes on the phone.</p> <p> </p> <p>I am seriously considering cancelling all my services with Bluebean and go to a bank that will appreciate and respect their customers.</p>

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Replies (2)
Bluebean
Bluebean's reply07 Feb 2017, 14:04
Official

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Best regards,

Bluebean
Bluebean's reply14 Feb 2017, 14:23
Official

Dear Charles Pawson

Thank you once again for your posting.

I refer to our email correspondence and telephonic conversation and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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Best regards,