Most Useless Service

I have recently experienced the most useless service form Standard Bank / Bluebean. I have paid off a credit card and have been trying to close the facility all together before incurring fees on an account I no longer need. After going into the branch I was informed that once the amount had been paid off I should go back into the branch to close the facility. I tried closing it through the call center but was repeatedly told to phone another number, kept on hold for ages and cut off on almost every call. After finally getting through to somebody I was told to go into the branch to close the account. This afternoon I went into the branch with a 1 year old and a 3 year old in tow and after waiting in a long queue was informed that I need to close it over the phone through the call center.<br> UNBELIEVABLE!!!!! Funny how you can only get hold of somebody when they want your money....