Just a disgrace

Hello eferri,<br> <br> Thank you for your posting.<br> <br> Please note that further details have been requested from you via email in order for us to address your concerns.<br> <br> We await your response.<br> <br> Best regards<br> <br> Complaint Resolution Centre<br> ***<br> *** (fax)<br> [Email Removed]<br> <br> UPDATED RESPONSE Bluebean<br> Time and Date 11:18:17 | Wed 22 Jul 15<br> Hello eferri,<br> <br> With reference to our telephonic discussion of this morning, we can confirm that all your concerns were addressed.<br> <br> As agreed, we have closed our complaint. Should you need any further assistance, you are most welcome to contact us directly.<br> <br> Kind regards<br> <br> Helga Auld<br> Customer Relations Centre<br> ***<br> <br> <br> From: Ferri, Esme <br> after a telephonic discussion and agreement they handed me over. what a disgrace !!!!!!