BN
Bruce N

1 reviews | Active since Apr 2011

03 Apr 2015, 11:13

Ineptitude, unsurprisingly.

About four weeks ago, both my Standard Bank and Bluebean cards stopped working. I went into the Gardens branch to find out what the problem was and although I wasn't given any clear answer, I was told that my Standard Bank account was fixed and that the Blue Bean account would come online again in 24 hours. Interestingly, I was one of several people there with the exact same problem that morning.<br> <br> Three weeks later and, unsurprisingly really, I'm getting nasty phone calls from service providers telling me my card is being declined. And of course it's Easter, so no one is available to sort this out - irrespective of the fact that it was supposed to have been sorted out weeks ago.<br> <br> So bravo Bluebean. Once again you manage to astound with your incompetence and make me look a fool whilst doing it. Very well done.

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Replies (1)
Bluebean
Bluebean's reply08 Apr 2015, 16:05
Official
Hello Pascal,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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Best regards,