Inconvenience at its best

<p>I called 4 DIFFERENT BANKS to change my email address at all 4 institutuions. I was assisted by all other parties except for standard banks Blue Bean call centre. I was told that I need to go into the branch to have something as simple as an email address changed. My issue is, I receive my statements via email so i know how much I need to pay each party every month. The lady from blue bean call centre stated that if i dont go to the branch to change my details i would need to call in every month to receive my statement. Why is it that i need to go and stand in a cue to change something so small as an email address. Why can every other bank do it easily via telephone but blue bean is the only company that requires me to waste my time and petrol by going to a branch, stand in a cue to get this simple issue sorted. </p> <p>processes need to be reviewed to make life easier for your clients. where is the innovation. get with the program, get with the times.</p>