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I went to Standard Bank on Friday to find out why I am listed for a credit card account that was closed (to my recollection) at the beginning to middle of 2015. Arriving there they informed me that it is a Bluebean account and then they called Bluebean for me to transact with them. The lady who answered the phone (Anela) was busy chewing on something that I could hear by the chewing sound and the ****led voice. I told her I can wait till she is done. She then said she is not chewing. Going forward I asked her for the contract and statement of my account, to which she responded that, since the debt was sold to MDB she cannot assist me with that. Since I did not sign for the debt to be sold and never authorised them to do it, I asked to speak to the legal department of Bluebean to which she started giving me the number of Bluebean. I again told her that I need to speak to their legal department and not MDB. This resulted in me ending the call after informing her that her understanding of English is lacking.

The branch manager of Standard Bank (Hailey Harper) assisted me to request the contract and statements. Thank you Standard Bank in assisting me where Bluebean (maybe I just got a bad person to speak to) could not or would not assist me.