Incompetence of more than 1 staff member

I closed my account about 2 months ago. The reference number I got when I called was ***6. The person that assisted said I should get a notification in about 24 hours to confirm. <br> I still haven't received anything. Instead I keep getting messages saying my account is overdue.<br> I then called again on 14 April 2015 at 10h42 and spoke to Christine, she indicated that she will send it through to someone. But BlueBean staffs' incompetence was made clear to me once again on 25 April 2015 when I received yet another message stating my account is overdue.<br> <br> Sort out this nonsense and you better make sure this is not on my credit record!!!! I will not be penalised because of the incompetence of others!!!!! <br>