ignorance of the bluebean credit department

in February month I was offered a blue bean credit card. and in just a few days my card was delivered <br> So after it was delivered I had to activate my card over the phone, after trying a few times of unsuccessful tries <br> I was told to go into a Standard bank branch to try and activate my credit card from inside. I did so indeed,<br> but after standing in a queue of almost two hours I was once told to call the blue bean department.<br> I did so, then they told me that I need to update my residential details... I did as they say.after a week, there no response from blue bean. I went back to the Standard bank branch, again I spend about more two hours at the bank to get a pin so I can excess my credit card. and what do you know, I still cant get a pin then I had to spend more time at the bank to get feedback from bluebean after a whole hour of back and forward communication there was still residential updates that needs to take place. its going now in for almost 2 months and I need to pay for a card I cant excess, I already received my statement but how do i even pay my instalment if I never used it due to bluebeans incompetence, my due date is the 18/04/15. what do I do