Ignorance from Bluebean card division

Please see below e-mail sent to Bluebean on which I got no response. I found out that they listed me as a non-payer for two months which was the fault of their poor customer service. Compuscan listed a query with them on my behalf to no avail. I also sent them another request to fix it on 10/11/2015 but they once again did not bother to answer.<br> <br> From: Jvrensburg, Kobus (Trichardt) <br> Sent: 06 May 2015 01:16 PM<br> To: [Email Removed]<br> Subject: Card arrears: J J Janse van Rensburg <br> <br> Good day<br> <br> I want to express my dismay with an SMS received just now that my Standard Bank credit card is overdue. <br> I have a Bluebean card 5***8<br> which was **********ly used and thus cancelled round 02/04/2015 and I was told a new card will be issued. You can understand that I have to have the new card to be able to make a payment. I phoned again on Monday, raising this exact concern (not being able to pay) and was told (reference ***) that my card issuing was incorrectly done and a new one will be issued, which I am waiting for. Take this SMS of my record as it does not belong there.