How difficult can it be to close an account?

I called in Jan 2015 for a settlement amount and asked the consultant to close my account once it was paid up. <br> <br> Months after paying up the account, I received sms's stating that I still owed money. When I queried, I was told it was for a Bluebean policy that was still being debited off my account. The consultant in Jan did not inform me that it would need to be closed separately (being one company, I thought this would be handled internally)<br> <br> As the consumer, I sent through numerous emails asking why I was still being billed and why the account was not closed. Emails were not adequately addressed and the consultants promised feedback, but never delivered. <br> <br> Today I received a call from Thabo who dropped the call. I called back and spoke with Themba, who referred me to Petronella Leeto who dropped my call after a few moments. I then CALLED AGAIN and spoke with Blake, who put me on hold for 15 minutes before dropping the call!!!!<br> <br> I CALLED AGAIN and spoke with Nokuzola , who referred me to Noloyiso Nombe who was meant to call me back at 4:30pm. There was no response from her so I called her office at 4:30pm- there was no answer. How difficult is it to return a call BLUEBEAN?