Handed over to ITC incorrectly

<p>Good day,</p> <p> </p> <p>I have logged an issue last week Thursday already via mail, no reply received, also, I have phoned the call centre, and was cut off. My complaint has not been resolved.</p> <p><br /> There was an issue with my payment on this card in December (kindly read my notes on your system, reference number 722 591 785), and I was assured that this will not be an issue and I will not be handed over to MBD or be placed on ITC.</p> <p> </p> <p>I received a letter from MBD on 23/02/2017 indicating that I have been handed over,<br /> <br /> This is utterly unacceptable, as I will not accept to be placed on ITC. I am in the process of buying a house, and this will affect me negatively.</p> <p> </p> <p>Sort this out soonest,</p> <p> </p> <p>Regards,</p> <p>Erika Jatho</p>