Getting blue with frustration.

<p>As a customer I was dissapointed with the service I received, at Bluebean call center. A particular agent The agent was not very helpful, and from the call it was evident that agents manager was not keen on coming to the call, agent was not professional on the phone, and did not take the call seriously. Agent insulted me by advising me that I was commenting on her bad service as I could not handle the news she was providing. QA should listen to the first agents call, Pathetinc.....</p> <p> I had a problem which I explained to the consusltant, the service issue is that the manager would/could not come to the phone. A second consultant provided me with different information, from the first. I had been trying from 1:15pm till 2:00pm to speak to a team leader, Vhutsilo. I was even provided with her direct number, I was provided with her email, I was advised that since she was on an hour lunch break I could get hold of her at two pm. She ignored both the call and the email. I had called the call center and not been avoiding anything, the agents did not even verify that my number had changed. I was advised wrong information by first consutant, that there was only ONE supervisor on the floor, Vhutshilo, If this is true how unproffesional for an organization as STD. bank to have just one supervisor, then during my second call with LEBO, I was advised that there is another supervisor , Bonelo. banks need to be transparent, and provide true information, and also provide customer service. NONE of which <em> </em>I experienced on my call.</p>