1 reviews | Active since Apr 2012
Getting a Bluebean card cancelled is a nighmare!
Two months ago I endured +- 30 minutes on the phone to the Bluebean call center to have my credit card cancelled. I was informed that the card will be cancelled when they could confirm that the balance is 0. I had made sure the balance was 0.<br> <br> I have since received statements for this card which I thought was cancelled! I once again endured +-30 minutes on the phone being bounced between 4 different departments only to find that I now have to pay outstanding monthly card fees for April and May! For a card that was supposed to be cancelled.<br> <br> To top it all off I was informed that, once I have paid the fees, I have to call back on Thursday for them to close the card.<br> <br> So a warning to anyone considering a Bluebean card - just know that to get the thing cancelled is an absolute nightmare. Be prepared to spend at least 2 hours on the phone. I hope you enjoy listening to \on hold"music.<br> """
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Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
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