TN
Trevor N

1 reviews | Active since Apr 2012

25 May 2015, 16:24

Getting a Bluebean card cancelled is a nighmare!

Two months ago I endured +- 30 minutes on the phone to the Bluebean call center to have my credit card cancelled. I was informed that the card will be cancelled when they could confirm that the balance is 0. I had made sure the balance was 0.<br> <br> I have since received statements for this card which I thought was cancelled! I once again endured +-30 minutes on the phone being bounced between 4 different departments only to find that I now have to pay outstanding monthly card fees for April and May! For a card that was supposed to be cancelled.<br> <br> To top it all off I was informed that, once I have paid the fees, I have to call back on Thursday for them to close the card.<br> <br> So a warning to anyone considering a Bluebean card - just know that to get the thing cancelled is an absolute nightmare. Be prepared to spend at least 2 hours on the phone. I hope you enjoy listening to \on hold"music.<br> """

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Replies (1)
Bluebean
Bluebean's reply26 May 2015, 12:07
Official
Hello trevnel,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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