Furios

I was contacted by someone in the credit card division to offer me an upgrade from my silver account to a premium account, I have accepted and my card was couriered to me. Since then I have been phoning the helpline to obtain my new pin number and each time I get a message that there are technical difficulties. When I spoke to a consultant I was advised that I need to go to a branch to sort it out. Last week Wednesday I went to the branch in the Pavilion Shopping Centre and there was a lady that tried to help me but nothing worked. She contacted the help desk but no one could assist her either. Eventually I was told that it would take up to 40 working hours to sort out. I have still not been able to use my card. I have made several calls this morning again, I have still not been able to obtain my pin number I have spoken to several consultants with no solution. The last one I spoke to told me to go the bank and the bank must contact her so that they can find a solution. Now I have explained to her that it could not get sorted out at the bank either. My frustration is that I was offered an upgrade and now I have been greatly inconvenienced and I need to get this sorted out asap!