1 reviews | Active since Sept 2020
Funeral benefits
I am not happy I have a funeral cover with standard bank over 12 years and I was paying for my grandmother she passed on the 23 rd July 2021 and we logged a funeral claim on the 28th July 2021 we were told 48 hours which passed and we we buried my grandmother on the 31st July 2021 and was not paid and 02 August 2021 we went to Standard bank in Harrison, pritchard Street in JHB still no feedback I have been calling daily with airtime more than hours before consultant picking up I'm the one paying the premium Khopolo Chitja ID *** and the beneficiary is Pontsho Chitja ID *** the late deceased ID is Elizabeth Matsokolo Chitja ID *** and at Pritchard street the beneficiary was assisted by Nomhlengo Gumede at the branch and I have been calling no help I'm unemployed but I'm paying my premiums and for the month of August 2021 they deducted the premium without us being paid the funeral claim I'm very disappointed and hurt by Standard Bank Funeral services I'm not happy at all and we received an email saying the claim is sent to the claims department and will get feedback nothing until now
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***