Failure to carry out a client's request.

On the 17/01/2015, I called Bluebean mastercard call centre and requested a settlement amount on my credit card. The funds were then paid via cash in full and on the 21/01/2015 I called back requesting that my account be closed. I was told that it would take 5-7 working days to close. I called back after the stated period but the account was still open and was told they are having system issues!? Since then i called back 3 times and requested a manager instead, Musa Nyathi, and was always told he was busy and would call me back but he has failed to do so. Each time i called they said all was in order and the account was sent for closure, they just need to update on their end. Today, 16/02/20158, i receive a statement via e-mail showing my monthly installment also showing my balance and credit available which clearly proves that my request was completely ignored and they have not yet closed my account yet I have followed protocol and paid the entire settlement amount as given to me on the 17/01/2015. I do not want this account open neither do I want to do anymore business with Bluebean.