Extremely unhappy client

I paid my Bluebean credit card via eft on the 14October 2014. When I received my November month statement I saw that no payment reflected on my statement. I called the call centre to inform them that I made a payment and I have proof of it, they then asked me to send through proof of payment, which I did! I went into Absa Bank to Investigate on their side if the money went through and they sent me an e-mail confirming that the money is linked to Standard bank. I religiously pay my credit card ever month when I get paid and find it very strange that my payment just went missing. I spoke to two managers as well as different consultants since November month and up till today no can tell me where my money went too. I was promised on different occasions that they will call me back which never happened:-(( I now believe my January payment also went missing, I am extremely unhappy with the Bank. I have been paying them via eft for more then a year and not once did this happen to me. I hope this problem will be solved as soon as possible!