Extremely difficult to close account

On Saturday the 26th of September 2015 I phoned the Bluebean Credit card department from within a Standard bank to request a settlement amount and then to close the account. I got a settlement amount which I then paid immediately. I phoned again and they advised to phone back on the Monday when the payment has cleared. Then on Monday my payment was confirmed and I was told the account will be closed and I will receive a closure letter within 7 days. We even confirmed all my details e.g. email, phone number etc. Guess what, 10 working days later I received a statement (not a closure letter) with me still owing money! So today ,12 October, I phoned again and the whole process seems to be starting again.<br> This is after multiple phone calls and emails, and the standard response seems to be \ I will forward your request to the relevant department ". It seems there is no \""relative department\"".<br> Will there ever be an end to this simple yet time consuming exercise?"""