Dormant Credit Card

Hi<br> I took out a credit card with Edgars a few years back. They have since moved over to Blue Bean and sent me a new card. I lost my card and when I wanted to order a new one, my card was blocked for FICA as I had since moved houses. I then left the card and continued to pay it as normal as I did not require the card in a hurry. I then called blue bean who advised that I need to go into the branch with my ID and proof of address. I did this at Clearwater Mall branch where I waited 1 hr to be helped. I was told that my documents would be sent to the card division and it takes 24 hours to upload, then I need to call blue bean to order a new card. When I did that, I was told that my account is actually dormant and I need to revisit the branch with my payslip. I have been to the branch twice after that and walked out after 30min as I was not even close to seeing a consultant. I have sent an email to help@bluebean. I was told to apply for a new account all together, it declined - today I was told the same story as in the beginning - my account is not fica compliant. I am travelling and would have liked to use my card. I am utterly disappointed in the service I have recieved!!