cC
clanmacleod C

1 reviews | Active since Aug 2017

11 Aug 2017, 06:11

Disgusting when your card was cancelled and they phone you for money

<p>Ten years ago I cancelled my Bluebean credit card. Customer servic phone me to say my credit limit has been reached and my limit is 2800 and I'm owing 3000 rand. I said what on earth for that credit card was cancelled ten years ago. They said the last transaction was in 2008 and since then it's been interest upon interest and even past expiry date, how does one figure that out. On top of this when I sat for half a day in the bank trying to fix up their mess up they kept passing me too and from customer service to ***** etc. And on top of that they been taking small Un noticible amounts off an ABSA bank for two years without my permission. But when I caught onto this **** I reversed it. Then two years ago I open a plusplan where a small amount comes from a trust every month as I'm unemplyed. And they have been taking off this too also small amounts. But only when the limit is reached from interest do they phone you .and I thought credit cards have an expiry date so if it's valid for five years and they say the last transaction was 2008 when I said it was cancelled ten years ago so that also does not make one bit of sense. It's funny how so many people have had so many problems with Bluebean which in turn reflects on Standard Bank. They very sneaky indeed and somehow ******** people. I mean they can see no min payment was made for nine years they they take it off another bank and when you open a normal account they take it off there too without your permission or phoning you. When it was cancelled ten years ago but they nor I have proof of that but HELLO can't you see one needs to go into the bank to get a new card once expired can't you see no activity has been done since 2008 but no they don't think anything is wrong. I have spoken to quite a lot of people and whoa and behold they had the same thing happen to them. </p>

0
Replies (2)
Bluebean
Bluebean's reply11 Aug 2017, 13:37
Official

Dear Wayne Macleod

Thank you for your posting.

I refer to my email communication and can confirm that I am attending to this matter.

Kind regards

Clint Petersen

Complaint Resolution Centre

***

Bluebean
Bluebean's reply25 Aug 2017, 09:13
Official

Dear Wayne Macleod

Thank you for your posting,

I refer to my email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

***