Disgusted with standard bank blue bean

I cancelled an insurance 7yrs ago via email and blue bean has been charging me ever since. I apied for debt review via debt rescue and was due to finishing in September 2020 but standard bank sent me a huge outstanding balance. Then Nolene Govender said they found my initial cancelation e.Il and they apologize, they cannot refund me directly but can do so on the account, then they will let me know how much the actual card charges were, that was 2 December 2020. To date no response or follow up from them. I am a single parent hoping to have cleared my debt but standards bank sees fit for taking from those in need for their own error even after acknowledgement. Disgusting