Disgusted

I was offered an upgrade from my gold cheque account to a premium account few weeks back by the call centre. Think it was 18 August. I told the guy I actualy don't want it because I am scared that there will be problems from blue beans site using the card.So two days back I received this wonderful card. I got my pin telephonically but when I wanted to use it for internet banking nothing worked. After spending time on the telephone with Blue bean support and customer care I was told to go to my nearest brance. So I went to WEstend Branch where Molebogeng Raseroko realy tried to assist me. Spend 2 hours there where she spoke to Chanel, Phuleng, Lebo and lastly to Gudane. Lastly she spoke to Philip ar support who gave a reference 80368. I went to work, and she said she will contact me as soon as she hears something from support, but now it is a day later and still nothing. I am highly disgusted and will not go to any branch again. They must sort this out.