DELAYED RESPONSE ON ***** INVESTIGATION

An amount R1400 that was withdrawn for my credit card on 05/06/2015. I was at work that day and had the card in my possession. I spoke to a gentleman ***hrie on the 06/07/2015. He told me that the previous person that I spoke to did not log a ***** claim and that he would do so. I told him that the credit card was still in my possession. He stop the card and issue a new card for me and told me that they will send my new card to Campus Square. On the 18/07/2015 I went into Campus Square to see if could collect my card and not one person was helpful. I then called Blue bean card division told me that because my account is in arrears they will not issue me with a card. When I made them aware of what was going on they gave me the case number and told me that the case it is currently being investigated and they will contact me. On the 01/09/2015 I called again and after being put through to three different people I eventually got through to a gentleman Llyod Ref ***2 He then called ***** Division to inquiry if they have concluded the investigation. He assured me that by 08/09/2015 everything would be sorted out and that they will reimburse me. NOTHING HAS BEEN DONE ABOUT THE MATTER!