SR
Sbongile R

1 reviews | Active since Oct 2009

16 Oct 2015, 10:44

Deeply grieved, unjustified and let down

********** transactions went off frm my credit card o 26-28 June 2015, i received a notification sms only on 28th to confirm about 2 transactions & I declined. On the 29th I went to a branch 2 enquire, I spoke 2 one of the consultants over the phone they advised that somebody was using my account but the transactions did not go through as my account has a limit of R5500. On the 1July a msg frm the bank confirmed that theres no need for a case as the actual ***** did not take place but rather an attempt so the case is closed. Later on it's changed, the transactions went through & I'm responsible bcos the actual card with my pin number had been used? Im grieved deeply, literally in tears & feel violated not only by the ********** but mostly by the bank, what a dishonour, they refuse to take responsibility & accountability. I did not make these transactions, No one is looking at the FACT that this account had a limit, initially advised me these transactions were unsuccessful & the system detected that this is *****, I am a victim in this case. Hw re they not responsible for securing my acc? Why is it my fault if system failed to avoid transactions to go over the limit?

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Replies (1)
Bluebean
Bluebean's reply16 Oct 2015, 15:12
Official
Hello SbongileR,

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre
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