CREDIT CARD SETTLED BUT STILL HAS OUTSTANDING FEES ON MY NAME!!!
<p>ABOUT 7 YEARS AGO I HAVE SETTLED MY BLUE BEAN CREDIT CARD AND ALSO ASKED THAT THIS ACCOUNT BE CLOSED. THEN IN 2015 I GOT A SMS FROM ATTORNEYS SAYING THAT I HAVE BEEN HANDED OVER BECAUSE OF THIS OUTSTANDING CARD BALANCE. WHICH WAS R253.44 . I PHONED THE BANK, THIS WAS THE FEES. SO I AGREED TO PAY THE OUTSTANDING AMOUNT OF R253.44 AND THE LADY IN THE CALL CENTRE GAVE ME THE ACCOUNT DETAILS TO TRANSFER THE MONEY. SO I DID THAT AND I ALSO ASKED THAT THIS ACOOUNT BE CLOSED NOW!! AS I HAVE ASKED INITIALLY! AFTER 2 MONTHS THAT AMOUNT IS STILL OUTSTANDING AND I PHONE THE BANK AGAIN. THE PERSON IN CALL CENTRE SAID THAT THIS MONEY CANT BE ALLOCATED. SO I E-MAILED THEM THE PROOF OF PAYMENT, AND THEN PHONED AGAIN ASKING THAT NO FEES BE ADDED TO THIS ACCOUNT UNTIL THIS ISSUE WAS SETTLED. THE CONFIRMED, A MONTH LATER I CONFIRMED AGAIN AND THEY SAID THAT NO FEES WILL BE ADDED AND THAT THIS ACCOUNT WIL BE PUT ON HOLD. TODAY I AM TRYING TO OPEN A RETAIL ACCOUNT END IT WAS DECLINED BECAUSE I HAVE A BAD CREDIT RECORD BECAUSE OF THIS CREDIT CARD - WHICH I HAVE SETTLED YEASR AGO!! AND BECAUSE OF SOME ONE NOT DOING THEIR JOB!!! BECAUSE THE FEES STILL ARE STILL OUTSTANDING.... AFTER NUMEROUS PHONE CALLS AND E-MAILS AND THE PROOF OF PAYMENT!! I DONT KNOW WHAT TO DO ANYMORE!!! I WANT STANDARD BANK BLUE BEAN TO REMOVE THIS ACCOUNT FORM MY NAME AND CLEAR MY NAME AT TRANSUNION!!!! N </p>
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Best regards
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Thank you for your posting
We apologize for any inconvenience and frustration caused.
Your complaint has been forwarded to the relevant business unit who will provide feedback to you directly.
Best regards
Complaint Resolution Centre
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Thank you for your posting
We apologize for any inconvenience and frustration caused.
Your complaint has been forwarded to the relevant business unit who will provide feedback to you directly.
Best regards
Complaint Resolution Centre
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