DS
DAWN S

1 reviews | Active since Jan 2010

21 Jul 2015, 15:43

CREDIT CARD LISTED TWICE ON EXPERIAN CRED BUR

I have been monitoring my credit profile on Experian which I have unlimited access to. I noticed today that my Blue Bean Credit Card is reflecting twice against my name. There is the correct one with account number ***6 and another one with account number ***4 with a different balance and no account history. This is a clear error on the part of Standard Bank. I have been asking the credit card department to have my account history updated because it has not been done for over 5 months and the balance is totally incorrect and this is how they have rectified this.<br> I want the duplication removed and my correct account history to reflect on both Experian and Transunion. That is all I have been asking for via email for months now. Strangely enough, my husbands corporate credit card with Standard Bank is also appearing twice on his credit profile with Transunion and this is the second time it has happened to him~!!

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Replies (1)
Bluebean
Bluebean's reply22 Jul 2015, 09:18
Official
Hello DAWNS,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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