AB
Angie Bauer-Malan

1 reviews | Active since Jul 2016

12 Aug 2016, 11:51

Credit card ***** and no help

<p>Can someone please assist my husband and I, urgently, as we have spoken to your consultants and ***** department and no one is sorting this out.</p> <p> </p> <p>I closed my bluebean account in June, now I have received bills for July and Aug, that I'm liable for, on a CLOSED account. They reflect itunes.com/bill. Please note, I do not own an iphone, I do not have an itunes account, which means this is ***** and someone has my card number. Your consultants all told me I subscribed to this and I must cancel it. I cannot cancel something I have not subscribed to! And I cant subscribe to itunes from a samsung phone. This is clearly *****. And why am I liable for a bill that is occurring AFTER I closed my account with you, someone on your side has not done their job by closing my account. Worse is no one is prepared to help us sort this out. We were told the account will stay open for as long as these bills appear and we have to pay. We have no way of stopping the bills.</p> <p> </p> <p>With any other bank one can just go in and report the ***** and it gets sorted out, why on earth must it be such a mission to get help from you after he has been a loyal customer and always paying his bills.</p> <p> </p> <p>Please get back to him asap. His name is Lee Malan.</p>

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Replies (1)
Bluebean
Bluebean's reply15 Aug 2016, 06:51
Official

Good day Angie Bauer-Malan

Thank you for your posting and allowing us an oppurtunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind Regards

Complaint Resolution Centre

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