Complete mess in communication

Bluebean, standard bank link, is absolutely in a mess. Miscommunication and incorrect information from damn call centres.

My card expired, don't want to renew it. So, I phone call centre, asking if I make a transfer to my expired card where i have transfred funds every month, if payment will register. Get informed, yes... and I ask for what is minumin payment due. Get informed, just below R550. So, I transfer R600..... Get a message from my bank that payment has gone through.

A few weeks later, I get sms saying no payment received from bluebean. In phoning, I now get told minimum was actually R810.... and they can't find the R600. So, I email proof of payment... they respond via email, they have received email, will look into matter abd get back. Over a month has gone by, nointhing.

Now, I keep getting sms, no phone calls.... that they going to hand me over.. as they have failed to reach me. Lies, all of it. No matter how jany phone calls I make or emails I send.. .. noithing. I asked where I must make transfer to... yet, no bank details given, not going to transfer to expired card, if they can't find my initial transfer.

The Miscommunication and mis information is disgusting. And call centes are just a block.... noithing gets sorted out. Now, they say they have handed me over... for there damn mess. Take me to court, bring all phone calls and emails I have made.... then lets see how unprofessional your system is. Complete an utter mess... disgusting behavior.

Calan Galugan