Closing account

<p>I phoned the Blue Bean call centre on 14 Feb 2017 to obtain a settlement amount on my account. I was provided with an amount which was valid for 5 days. On Friday 17 Feb 2017 I paid over the amount and sent an email to Blue Bean with proof of payment and ID reuqesting them to close my account. Today 20 Feb 2017 I received an email from them, informing me ofanother R204.55 that was outstanding and payable before they will close the account. If I paid the settlement amount, why am I still responsible for another payment, why was I not informed of this amount before hand?</p>