CH
Chris H

1 reviews | Active since Sept 2012

19 Aug 2015, 16:15

Charged for product I wasn't aware of.

I just found out today that I apparently have had a garage card since 2002 which was used in 2007. I don't ever recall having any garage card let alone using one. I have been charged a monthly fee since 2002 till today on a card I don't have! The charge on the statement just says service fee. How is that honourable by a bank? If the card is not even issued how can they charge?

0
Replies (1)
Bluebean
Bluebean's reply24 Aug 2015, 08:29
Official
Hello Stonewall_229,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
***
*** (fax)
***