1 reviews | Active since Apr 2013
Charged for a garage card I never received
<p>I recently settled the full outstanding balance on my Blue Bean credit card. I received my statement and noticed that the charges for the card reflected as R75.00. When I contacted the card division I was advised that R45.00 is the monthly charge for having the credit card and the remaining R30.00 is a monthly charge for a garage card. I never received or accepted a garage card and have been charged this R30.00 per month since I have opened the blue bean credit card. Of course the call centre is unable to assist further. Please can someone call me to arrange for the monthly payment of R30.00 to be refunded to me. I have tried contacting the call centre on numerous occassions only to hold for about twenty minutes and then the call drops</p>
Dear Samantha
Thank you for posting the message and allowing us to look into the matter.
We will be in contact with you shortly.
Thanks,
Complaint Resolution Centre
***
Dear Samantha
Thank you for posting the message and allowing us to look into the matter.
We will be in contact with you shortly.
Thanks,
Complaint Resolution Centre
***
Dear Samantha
Kindly refer to the email correspondence wherein the feedback was provided, however should you have any further concerns you can contact me.
Thanks,
Complaint Resolution centre
***
Dear Samantha
Kindly refer to the email correspondence wherein the feedback was provided, however should you have any further concerns you can contact me.
Thanks,
Complaint Resolution centre
***
Thank you Nkululeko Sithole for responding and reversing the incorrect charges on my account and for further confirming that I do not have a garage card. You have provided me with excellent service however it is sad to see that prior to posting this complaint, i had contacted Blue Bean, spoke to 5 different customer care agents, all of which insisted that the charges are correct as I do have a garage card. Maybe individuals like you who have the knowledge should be the first person that we speak to, instead of a matter going to this length.
Thank you Nkululeko Sithole for responding and reversing the incorrect charges on my account and for further confirming that I do not have a garage card. You have provided me with excellent service however it is sad to see that prior to posting this complaint, i had contacted Blue Bean, spoke to 5 different customer care agents, all of which insisted that the charges are correct as I do have a garage card. Maybe individuals like you who have the knowledge should be the first person that we speak to, instead of a matter going to this length.