Changing Contact Details

So I called Bluebean to change my contact details and Nomfundo (who was helpful) said that they cannot change it telephonically, I have to go into the bank to do it. After going through a very tedious verification process, what is the point then of verifying my information and all they can do is to confirm information that I already know. I bank with FNB and everything that I need to change can be done online or can be done telephonically after a verification process. With the technology available today Standard bank and Bluebean seem to favour archaic processes that inconvenience their clientele.<br> <br> And then last week someone in their sales team contacts me on my NEW NUMBER telling me that I qualify for a black card and a credit limit increase, saying that the courier company would be in contact with me. I have yet to hear from any courier company or the Bluebean sales team. Are you taking me for a fool?<br> <br> Please contact me on my new number ***.