Card suspended before even used - for what??

I was offered a BlueBean card in Oct2014. Just to get the card&activate it was a nightmare-I had to resort to Hellopeter to have this resolved which took 2months. Now it's a nightmare to even use the card. I haven't used the card since activation and there has never been any communication from BlueBean - not even a statement since then but now apparently my card is in arrears with a R50 service fee and has now been suspended. To begin with, how do u suspend a card for R50 service fee with R40k available funds, 2nd- how do you just suspend a card without notifying the cardholder, 3rd- how is the cardholder to know that the account is in arrears if there's no statement or some communication? Yesterday was the first time I tried to use the card & because of my countless attempts to make an online payment I ended up being contacted by the ***** department. Sello from ***** tried to assist by connecting me with collections(forgot the consultant we spoke to) & authorisations (Kyla&Pearl) but they weren't helpful as they kept talking about a 24hr wait & systems wont allow it. The managers were all tied up and couldn't take a call when I wanted to escalate the issue. So much for service!