NG
Natacha G

1 reviews | Active since Mar 2016

22 Mar 2016, 11:51

Cancellation of Credit Card

Shocking experience with Blue Bean credit department. After discovering that they charge late payment fees that are actually MORE than the outstanding balance I called to find out what was going on. I eventually had to pay in R674 for an amount of R200 that I lent!!! I advised them this was **************** and I would never ever go back to that bank. I closed the account the day after I settled this account.<br> Low and behold I get another sms this morning that I owe R25!!! Apparently a service fee and they DID NOT CLOSE MY ACCOUNT, after I made such a fuss about their ridiculous business practices. <br> I have now again spent half an hour closing my account yet again!!!<br> I am truly shocked that this bank thinks they can ***** over the public like this and I do wonder how many people out there are aware of this.

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Replies (1)
Bluebean
Bluebean's reply23 Mar 2016, 08:37
Official
Hello Maxalexia,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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