DM
Dimakatso M

1 reviews | Active since Mar 2013

18 Dec 2018, 12:48

Bluebean/Standard Bank Credit Card incorrect negative listing

I had a Blue bean card from 2006 and paid it up in December 2016. I recently tried to apply for property and I was informed that I am in 8 months arrears with my Blue Bean credit card payments. I had to check all bureaus to confirm which one has that negative listing and I discovered it was Compuscan. I logged a dispute with Standard Bank in early Nov 2018 and I was informed that it will be updated on the 30 Nov 2018. I also logged a dispute withe Compuscan which is awaiting confirmation from Standard Bank to enable them to update my profile, it's now a month and nothing has been done. This is affecting negatively and derails my plans altogether. May you kindly prioritize this request as I have gone through all the necessary processes at Standard Bank but I still did not get help.

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Replies (3)
Bluebean
Bluebean's reply21 Dec 2018, 11:33
Official
Dear  Dimakatso 
 Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused. 

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre
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Bluebean
Bluebean's reply24 Dec 2018, 11:21
Official
Dear  Dimakatso 
 Thank you for posting your comments. 

An email was sent to you requesting further details. 

Awaiting your response. 

Kind regards

Clint Petersen
Complaint Resolution Centre
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Bluebean
Bluebean's reply07 Jan 2019, 08:57
Official
Dear  Dimakatso 

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter has been addressed.

Kind regards

Nkululeko Sithole and Clint Petersen
Complaint Resolution Centre
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