Bluebean taking advantage during COVID-19

I am shocked at the way Standard Bank handled my Bluebean payment this month. Due to a loss of income due to COVID-19 I was 5 days late in paying my credit card. No calls were made to ask if I needed any assistance but they decided to add on almost R1000 in fees and call me after the fact to tell me! I have never missed a payment in all the years and this is the treatment I get.