DW
Daniel W

1 reviews | Active since Jul 2016

14 Jul 2016, 10:10

Bluebean secondary card

<p>I ordered a secondary card on my Bluebean account on the 10th June. I have as yet received no feedback on the application. Repeated calls to the call centre have been unproductive - they cannot even tell me if the application has been received.<br />An additional application form was submitted by email, but I have also received no response to that.<br />When I followed up on the 5th July, I was promised feedback on the 7th - I was not contacted.</p> <p>I logged a complaint via the Standard Bank website on the 11th July but still no feedback or resolution.</p>

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Replies (1)
Bluebean
Bluebean's reply14 Jul 2016, 12:07
Official

Good day Daniel Wilkins

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

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