BLUEBEAN FOR SERVICE THAT REALLY STINKS ..................

<p>I had lost my Bluebean credit card after which I reported it as lost. I had further requested that the credit card not be replaced . When cancelling the card no statement was sent to me reflecting any outstanding amount. My internet banking </p> <p>relating to the card had also been removed.How do I pay any outstanding amount on the card ?Then on about the 13/04/2017 I get a statement for a credit card with</p> <p>a partial number and a balance that I know nothing of.On the 16/04/2017 I contacted help@bluebean and asked them to clarify why I was receiving a credit card statement for a card I had no knowledge of.Between the 16/04/2017 and 03/05/2017 I was given three different reference numbers and no help at all.Then</p> <p>finally on 03/05/2017 I get a call from Wilhemina Molefe at the collections department telling me that an outstanding amount had been transferred from the old card to the new card [which I had not authorised]. I then asked for a statement</p> <p>showing me the transactions and how the amount on the statement was made up.</p> <p>This was emailed to me.My problem is why was I not given the opportunity to pay</p> <p>the lost card ? Why was a new card number issued to me without my permission and without any consultation and thus in contravention of the consumer protection</p> <p>act [You may not force a service onto a consumer].Why was the new card not cancelled by Magdeline Setseta? She promised and I have paid the outstanding amount.Why am I being charged for a statement that I am entitled to have and have</p> <p>never received before ?I need answers. THIS IS REALLY BAD SERVICE FROM BLUEBEAN.</p> <p> </p> <p> </p>