Bluebean customer service putting phones down in customers ears!

Wow. I had my bluebean credit card for a very long time. I have my Bank accounts with FNB and their customer service is really good. Now i know how good wow. So we tried buying last night a adobe upgrade and it refused to go through. I did not received any sms regarding a problem and did pay my whole account off last month so did not understand it. We struggle again and again it said declined but no sms'se. So today at 9 i phoned Bluebean and they give me the run around. All i need is is the transaction through or not and why not. And he after not knowing what is going on put the phone down in my ear! At 11 i phone again to find out. This time i ask for a afrikaans person maybe my english is really bad. No no afrikaans people. Even escom will talk to me in afrikaans but it sems standerd bank is not interested in my business. Again they put the phone down in my ear. Same happend 10 min ago after i find out their is a soft block on my account. When i ask why and why every transfer i have to start all over with all the details the phone was put down again in my ear.

Thanks BlueBean i am a bit slow today but i do get the message in english !!!