Hellopeter
Share Your Experience
gG
graham G

1 reviews | Active since Jun 2016

18 Jun 2016, 09:41

Bluebean Credit Card refuse to honour their offer - 10% refund for purchases in Dec 2015

<p>In Dec 2015 I received a message from Bluebean Credit Card promising a 10% credit for all purchases made between 1 Dec 2015 and 16 Jan 2016. I have sent over 8 emails requesting this credit and keep getting ignored. Their email sends an auto reply saying someone will help in 24 hours. Well, six months later and still no help! I request this credit and hope someone will respond.</p>

0
Replies (3)
Bluebean
Bluebean's reply20 Jun 2016, 11:09
Official

Good day Graham Wallace

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

***

********** (fax)

**********
Bluebean
Bluebean's reply23 Jun 2016, 13:46
Official

Good day Graham Wallace

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

********** (fax)

**********
Bluebean
Bluebean's reply04 Jul 2016, 07:57
Official

Dear Graham Wallace

Thank you once again for your posting.

I refer to my email correspondence and can confirm that this matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

***