Bluebean blacklisting

I'm a blacklisted client now due to another Bluebean client, JA Vogel, was accidently loaded onto my internet banking by FNB Phalaborwa branch. I was paying that account instead of my own. <br> <br> Bluebean kept on phoning me for payment and then we realised the account was not in my name 4 Feb 2015. The more I tried to explain to Bluebean that an investigation was opened, the more the ***** unit did not care. I requested for all conversations to be recorded. I refused to pay until this matter was resolved. I even opened a SAPS case. Eventually when the investigation was over and FNB apologized last week, now I'm blacklisted and the ***** unit told me once again, there was nothing they could do.<br> <br> Please assist in this matter. I need to get off the blacklisting.